From Bare Essentials to Impactful Design: A case study on — Social Enterprise

Current State of website

Identifying Problems

The core problem with the Pachira website was low focus on user experience. User engagement was impeded by clunky design components that gave little sense of flow to the visitor, which resulted in distraction and abandonment. Overall, there was a dire need to reconfigure content structure and amplify visual appeal of the website.

  • Ability to seamlessly partner with retailers and merchants;
  • Building trust with potential service users;
  • Presenting information in an engaging manner and with clarity;
  • And few others.

Getting to Work

By the time we were done making a list of things that needed changing after our heuristic evaluation of their existing website, we knew we had our work cut out for us. We also knew that, to address the key issue mentioned above, we would need to use the website contents to clearly present the unusual value inherent in using the service.

Understanding the User

“When you want to build UX design, talk to potential users” —a key aspect of our Design thinking.

Level of Stakeholders

Idea Creation

It was now time to find ideas that would help us address all the problems we had identified. Having done a comprehensive competitors analysis at this point, I had a few valuable ideas in mind.

We narrowed down our designs by using Silent Brainstorming framework
Very effective exercise which allowed us to incorporate elements from other concepts into the final design

Setting Targets

By this time, we had a clear idea of what we needed to do, thanks to our detailed customer journey map and plenty of knowledge of what the service’s target audience wanted to see in a service like Pachira’s.

  • Amplify Pachira’s brand impact visually to reduce bounce rate.
  • Build emotional connection with potential subscribers with visuals.
  • Simplify delivery of critical information related to discounts over a period.
  • Let users clearly know what their contributions are amounting to.

Using Tried Tools and Industry’s Best Practices for UX Design

We used several tested techniques and tools to build a thorough understanding of the problems and their potential solutions. Apart from the customer journey map, we built a lean canvas, a value proposition canvas, target user profiles, several design concepts for each page of the Pachira website using wire-frames, and a detailed visual identity for the brand.

Conducting Usability Testing was an important part of capturing and ensuring an experience we wanted to create for our target audience

Delivering a Truly UX Focused Design

As a result, we designed simpler pages each of which had a clearer design focus and a prominent CTA. The website now presents the value proposition clearly in a flow that engages visitors and encourages conversion. The user dashboard helps users learn more about what their contributions are doing for their chosen charities.

Redesigned Landing Page with a more engaging UI



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Hasnain Bakhtiar

Hasnain Bakhtiar


Accessibility Evangelist & Certified UX Wizard. Perfecting the art of humanizing technology at CityWide Automation— more on